New Video Software

I tried to use Safari and the intro video on the home page worked but after I logged in it stopped working and now it did not work on Safari at all. 

We are not making progress here and regressing in fact. Now the video controls don't even load. 

I am not an interested party here(because the videos are playing for me fine and I use Edge browser if that helps anyone), but if I might be allowed to say something - if you could be a little more patient and allow Richard to troubleshoot the problem, I think it will be better for everyone. In fact, I did not see many of you provide any feedback to the troubleshooting steps Richard asked you to follow.

I hope the individuals facing the problems realize that this was not created intentionally and was in fact for the welfare of all the subscribed members. If I might be allowed to sound so impudent but even allowing a week's wait for the problems to resolve won't affect your trading goals all that much. After being part of the markets, I think an aspiring trader should be able to display the virtue of patience.

I am waiting on a quick fix and good explanation from hosting company. Driving me nuts too. May well have to spend next 48 hours or more going back to original hosting if not fixed very soon. Apologies to all.

Abir above has good points (thanks). I get plenty of complaints here and by email but very little feedback on tests requested. Not a big deal to test the 2 links above to see if videos work independent of website. A crucial test. Here they are again:

https://video.bunnycdn.com/play/11001/7aed4006-40ea-44ad-a79f-a77061564b7b

And Wedges 24A:

https://video.bunnycdn.com/play/11001/eba735a7-7871-43bb-9fca-23afcb8c1f45

Everything working fine for me on Chrome.

Well further to my messages above (the last nearly 3 days ago now) I have had zero response here for test results, and just 2 replies from several emails asking for same. Both email replies report problem gone or occasional issue only.

So, have to assume all is well. The new hosting system has now streamed over 620 GB of video since moving files there. A lot.

I also invited anyone on our weekend report email list to report any trouble (after clearing browser cache). No responses to date.

What do you mean zero response? Are you being willfully blind? I see responses from two different people, one of them being ME. I've just gone through the whole process you outlined again and the videos still DO NOT WORK in Chrome and Brave.

Hi David,

Sorry for overstating case a little. I was really thinking about the last 3 days when I wrote that phrase. It really is a head-scratcher that a very small number of traders have this problem. I may start disabling software (like the Notes and Completion systems) to test if that is the cause but waiting on hosting support for more guidance. I am given the dreaded IT support line of "only you having trouble" which does not help much too.  😣 

Hello Richard,

If e-mailing by the users of BTC(added users equating to added pressure) to the IT team that is looking into the issue would help, I can volunteer to do the same. I am sure, there would be others too who would be glad to help out, if it does actually help.

Hi Abir, the hosting support IT guys have been given this discussion url so hopefully they are making use of it.

Had another idea to follow up quickly, if I email David and others who have serious issues, maybe we could connect (perhaps via Zoom to capture video) for 10-15 minutes and test while I deactivate possible software plugins that may be contributing to problem.

** Had a member email response confirming again that MS Edge browser seems to work fine for all videos (as you Abir noted). Could David and others affected please test that.

both two links play normally at my machine except different level of voice volume.

my machine runs linux debian 11 (newest update) and I have been tried vivaldi, brave, chrome, and chromium. all them works fine on my machine.

well, I have no issue to report.

One day I may forgive you for asking me to download and use another MS browser. Maybe. 🙂

In the meantime I am forced to admit it does play the videos. Can I please erase this sacrilege from my computer and hope it doesn't need therapy?  Oh and I am good for Zoom whenever as long as you don't expect video or audio from me. I am not set up for that. But I use it to watch meetings and respond in text. 

Still doesn't work for me.  And whoever said most people aren't having this problem only a few, well you have heard the problem from only a few, doesn't mean most aren't having this problem, think about it, most people who have the problem probably don't think it needs to be mentioned they are also having problems, they are probably just waiting for a resolution.  What's the point in everyone having problems all posting saying, yup also doesn't work for me, yup me neither, also doesn't work for me, what's the point, don't' think absence of evidence is evidence of absence, in this case (evidence) being most people having this problem.  Something to consider, I'm willing to bet most are having this issue and are simply waiting to hear of a resolution.  Please fix, I like his stuff it's good, but I can't watch the vids.  The ones that do work for me, I believe the bonus are in the old video format, so yeah those work.  

Quick update, just noticed the bonus videos have also been updated to new video format, how thoughtful, now those don't work, no surprise.  

Hi Victor, the Bonus Videos were updated some time ago along with all others. So odd they worked for you, and now do not! 

So how about the 2 links back to hosting system? Do they work? Dare I ask you to try MS Edge for test? 😎 

any one been tried incognito mode of browser ? that's a clean context without any plug-in. perhaps will work