The support forum is built with (1) General and FAQ forums for common trading queries received from aspiring and experienced traders, and (2) forums for course video topics. How to Trade Price Action and How to Trade Forex Price Action videos are consolidated into common forums.
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Yes, I never really thought of mentioning this before but I always use incognito mode(or private mode in some cases) like Blythe mentioned above. Always works for me so far. There may be plugins or codes that are blocking the videos. Could also be possible that the firewall on your PC is blocking the streaming link. It just hit me after reading Blythe's comment. Might consider using incognito mode or allowing your browser as exception in your firewall if the first option does not work. Could work maybe.
hi Richard,
Have the new host people communicated with you on this in a reasonably timely manner? I'm just the mushroom here but since this is still an issue I'm getting the feeling they are hanging you (and by extension the whole of us) out to dry and maybe this host was a poor choice and we need to look at a new (and BETTER) one.
hi Richard,
Have the new host people communicated with you on this in a reasonably timely manner? I'm just the mushroom here but since this is still an issue I'm getting the feeling they are hanging you (and by extension the whole of us) out to dry and maybe this host was a poor choice and we need to look at a new (and BETTER) one.
Hi David,
No response from support for near 4 days now. I was waiting on a response before emailing you to help with some tests. And yes, bad choice it seems so need to move again soon! I have just reviewed an alternative with 4 videos free trial that I can set up quickly for test to see if everything works Ok. I will create a separate page inside membership system with 4 videos to see how it works - or maybe 4 separate pages better to spread test across different urls?
Thanks for your patience David and all. Trust me I will fix asap. The new host I have reviewed was the one I decided against several years ago due to its newness. But now it seems to have grown exponentially and built on top of the Amazon network which is what our old system was. The new system also incorporates Hollywood grade anti-piracy download protection!
Ok, calling all who have trouble watching videos. Here are 4 videos on a new host so please test with Chrome, Firefox, Edge, Android and iOS. All videos are inside current course pages so you need to be logged in to view.
**Test Links Removed - done.
Fingers crossed hard! Look forward to your feedback.
Edge user here(InPrivate mode). All the videos work well for me, no issues.
Thanks for your hard work Richard. Hopefully the issue gets resolved soon.
Hey, the new videos actually work. Alright finally. And I'm using Chrome the same browser that wouldn't work before. Non private mode.
New links work on Brave, Edge, Chrome and Firefox. I don't use my phone for vids so cannot report on that aspect. 😎
For anyone still having problems with videos not playing at all, can you contact me by email if you can spare 15 minutes online together for me to deactivate plugins to perhaps identify culprit. I can send you Zoom link, say 2-3 hours after market open?? Or anytime during Globex session from 3am ET onwards (I am in Hong Kong).
Whatever, it still looks likely we need to move to another platform due to other issues like paused videos not clearing player bar, etc.
Email: btcadmin [AT] brookstradingcourse [DOT] com (@ and period removed to stop bots picking up address!)
I don't get it. You sent us the sample videos for new software, we told you they worked. Then you post this message saying somebody email you for any problems with videos so you can troubleshoot, and the old software that hasn't been working is still being used. Obviously we still have issues, did I miss a conversation? Move to another platform already and you wouldn't have to bother with all this let's meet after market. What's the point, just move on to another software, we just told you those sample videos for the new proposed software is working, what's the problem?
Hi Victor,
Moving to new host is not a 5-minute job. I spent many days moving files to current host.
The proposed new host is being tested (albeit limited to only 4 videos which is not so good) and I am talking with new support on several key questions before committing to new system.
But what if current host problem is simply due to a bad software plugin on website? I did ask several days ago for help, and repeated yesterday, so I can deactivate website software while online with someone having the video trouble. So, if I found that a plugin was actually the problem, no need to move, right? I hope to get this done later today with the kind help of a member. Just 15 minutes, and if it really did find trouble, then great. If not, yes, get moving asap - the whole weekend and more will then be needed. 😫
Are you still having trouble? The really odd thing is that most members reporting trouble find the system starts working Ok after a little time. Most frustrating.
(Victor/others - let me know what videos you are now trying to watch so I can enable these first.)
**If David reads this - Have tried to contact you but no response. Maybe your yahoo.com is blocking messages (a common problem)?
>>Are you still having trouble? The really odd thing is that most members reporting trouble find the system starts working Ok after a little time. Most frustrating.<<
Hi Victor, and anyone else having trouble.
Well, can anyone here please confirm you are still having trouble, and specifically what trouble, before I start a major (and costly) hosting move. Been another 24 hours without any follow up from above, or complaints, and anyone who has responded from earlier says all well now.
>>Obviously we still have issues<<
Do we?
Hope you can appreciate my dilemma here. I will send out an email to all mailing list members later today asking for Yes/No feedback, and if yes, what IP address you are running from.
The subtitles still do not display when I watch the videos. I tried multiple videos on different two laptops and a desktop. The test videos you posted earlier (links now removed) worked perfectly. The subtitles were visible.
The subtitles used to work perfectly on the old system, but have never worked since the videos were moved to the new hosting service.
The subtitles still do not display when I watch the videos. I tried multiple videos on different two laptops and a desktop. The test videos you posted earlier (links now removed) worked perfectly. The subtitles were visible.
The subtitles used to work perfectly on the old system, but have never worked since the videos were moved to the new hosting service.
Did all these different computers involve different browsers or the same browser? That's what matters most. What browser(s) are you using?
It's the same browser and laptops/pc I've always used. Nothing has changed on my end. New hosting service and now the subtitles don't work. It's that simple.
Migration to new videos hosting system underway. All course videos uploaded to new host, and now have to add subtitles before updating all videos with new code. Home page and latest Live Trades videos updated as these gave trouble for several members.
Should complete all public-facing (eg free samples) and course videos within 24-48 hours (Video #01 onwards). Ask Al and other videos will take longer.
You can identify new video player by (1) subtitles font sizes scale up when using full screen, and (2) player bar goes away when pausing video.
